Rihla Paper · UK
Returns & cancellations
How to cancel an order, return an item or report a problem.
Updated 14 September 2026Cancel before dispatch
You may ask to cancel a preorder before dispatch by emailing rihlapaper@gmail.com with your name and order reference. If cancellation is possible, we will confirm it and return the payment to the original payment method.
Change-of-mind returns
For standard goods ordered online, tell us within 14 days after delivery if you wish to cancel. You then have a further 14 days to send the item back. You are responsible for the direct return postage cost for a change-of-mind return. Handle the product only as you reasonably would in a shop; a deduction may be made for avoidable loss in value.
How to return
Email rihlapaper@gmail.com before sending anything, quoting your order reference. Returns should be sent to Rihla Paper, 28 Woodland Road, London, N11 1PN, using a service that provides proof of postage. Do not send a return until you have received return instructions.
Faulty, damaged or incorrect goods
Contact us promptly with your order reference and photographs where helpful. If the item is faulty, damaged, not as described or incorrect, statutory rights apply and we will arrange the appropriate repair, replacement, price reduction or refund. We will cover reasonable return costs where the goods are faulty or incorrect.
Refunds
Where a change-of-mind cancellation is valid, we refund the product price and the cost of our least expensive standard outbound delivery option. Refunds are made without undue delay and normally within 14 days after we receive the returned goods or evidence that they were sent, whichever is earlier. Stripe and your bank may require additional processing time.
Model cancellation wording
To cancel, email: ‘I give notice that I cancel my contract for [product], ordered on [date] and received on [date]. Name: [name]. Address: [address]. Order reference: [reference].’ You may use other clear wording instead.